SUMMARY
Dynamic, results-oriented IT professional with demonstrated proficiency in network engineering, system administration, and information security. Extensive experience in customer service, client relations, and problem resolution, with a proven ability to perform tasks with precision and attention to detail. Solid foundation in Information Technology, enabling solutions to genuine challenges and improving IT efficiency. United States Citizen.
EDUCATION
Masters of Business Administration
University of Baltimore, Baltimore, MD: 2022, GPA 3.94
Masters of Science, Applied Information Technology Security/Network
Towson State University, Towson, MD: 2012, GPA 3.97
Bachelor of Science, Physics
Frostburg State University, Frostburg, MD: 1998
Maryland Community Colleges
The Community College of Baltimore County (2005-2011), Essex, MD — Major: Network Technology/Network Security
Howard Community College (2011-2012), Laurel, MD — Major: Cisco Certified Network Professional
AREAS OF EXPERTISE
- Problem Resolution
- Customer Service & Satisfaction
- User / Technical Support
- Manage, Monitor, and Implement Solutions
- Network Architecture
- Network Resource Management
PROFESSIONAL CERTIFICATIONS
- Microsoft Azure Fundamentals, 2021
- Amazon Web Services Certified Cloud Practitioner, 2019
- VMware Certified Professional 5 – Data Center Virtualization
- Cisco Certified Network Associate Security, 2012
- EC Council Certified Ethical Hacker, 2011
- Cisco Certified Network Associate R/S, 2010
- MCSA/MCDST, 2009
- Microsoft Certified Professional, 2007
- CompTIA Certified A+ Network+ Security+, 2005/06/10
EXPERIENCE
Agency IT Manager, Baltimore Convention Center ▪ MD (2010 - Current)
- Maintains and administers all servers and network appliances.
- Imaging and building computers for the 100+ user community.
- Budgets for projects and upgrades.
- Makes recommendations for systems and policies.
- Monitors network usage to identify problems and bandwidth issues.
- Assists end-users with any and all technical needs.
CyberSecurity Lab Assistant, University of MD Global Campus ▪ (2010 - Current)
- Supports Cyber Security Graduate Program at UMGC.
- Assists clients with business software and security tools.
- Troubleshoots and documents connectivity and application issues.
- Contributes to class setup, bug/error testing.
- Assists with development and testing of lab curriculum.
Graduate Adjunct Professor, University of Minnesota Moorhead ▪ (2023 - Current)
- CSIS 441: (Undergrad) Network Security
- CSIS 641: (Graduate) Network Security
- CSIS 580: (Graduate) Ethical Hacking
- Course Development
- Technical Lab Development
Data Assistant, University of Baltimore’s Jacob France Institute ▪ (2022 - 2024)
- Leads team of three to five data helpers.
- Updates JFI Dashboard with quarterly data from Census Bureau.
- Troubleshoots and updates JavaScript code, as well as HTML/CSS formatting.
- Mentors volunteers and junior team members.
- Reports to client on progress and updates with the dashboard and data.
TECHNICAL SKILLS / SOFTWARE
Leadership
- Project Management
- Team Collaboration
- Mentorship
Technical Skills
- Cloud Computing
- Analysis & Visualization
- Problem Solving
Communication
- Technical Documentation
- Client Interaction
- Training & Support